Shipping & Return Policy

For orders outside Nairobi, the time taken for our product to reach you, may vary depending on the location and available courier services.

Can I have my order redirected to another address if my order has already been dispatched?

No, as we have shipping partners who deliver the package.

Why do you require a signature to receive a package?

Most of our shipments contain valuable equipment and we like to ensure that our customers receive their products safely. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where you or someone you trust will be available to sign for your

package.

What happens if I am not available to sign for my order?

Most of our carriers make three attempts to deliver a package. After three delivery attempts, our couriers will return your order to us and we will refund your account accordingly. 

Whom should I contact if my shipment arrived later than expected?

We sincerely apologise for any inconvenience this may have caused. We do everything we can to ensure your experience at www.armcokenya.com makes your life just a little easier, and your satisfaction is important to us.

Please call us between 9 a.m.-4:30 p.m. Mon-Fri and 9:00am – 12:30p.m Sat for inquiries on your shipment or e-mail us on info@armcokenya.com with the details. We normally reply within 1 hour during business working hours.

What should I do if my shipment is lost?

Please call us on and we will initiate a thorough search of your shipment with the carrier.

What should I do if my shipment arrives damaged?

You can decline the package and indicate the same on their waybill copy and email us. We shall send out a new replacement for the same at no additional cost.

What should I do if my shipment is missing an item(s)?

It is possible your shipment was split based on product availability and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment.

To track your order, please check with our customer care service providers as well as our official online/shipping partners.

Please call us to report an incomplete shipment, and we will check the status of your missing items.

Do you ship internationally?

Not yet. Currently we only serve Kenya.

Are prices and promotions the same online as they are in stores?

Armcokenya.com prices, promotions and selections may differ from those at our authorized retailers. Prices and promotions (e.g., promotion codes or free shipping) offered online may not be used in stores, and store prices and promotions (e.g., coupons or additional discounts) may not be used online, unless otherwise stated.

Word of Advise – You will always get the best deals ONLINE!

RETURNS – If you are not satisfied with our products and services.

We apologise for any inconvenience this may have caused. We do everything we can to ensure that your experience with us makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.

FAQs

What is your return policy?

Please note that you may be charged a 15% Restocking Fee for non-defective returned items. Items should be returned unopened within 7 days of purchase.

What should I do if I am dissatisfied with my purchase from armcokenya.com?

Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at armcokenya.com makes your life a little easier. For your convenience, you may return or exchange merchandise you purchased online within 7 days of purchase. Please note that you may be charged a 15% Restocking Fee for non-defective returned items.

Please call us to return or exchange your merchandise.

How do I return a product?

Simply just email returns@armcokenya.com

To return your product, visit or address package to: Emirates Business Park, Eastern Bypass Slip Road, Nairobi, 47167-00100, Kenya. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Can I still return my purchase if I lost my packing slip?

Yes, please email or call us for assistance with your product return.

Do I still have to pay for return shipping if I want to exchange an item but the product I want is no longer available?

Yes, in this instance, you will be responsible for return shipping and handling charges.

What should I do if I receive a defective product?

Armco Kenya Ltd is committed to quality products. A product with a quality or operational defect that was purchased from Armco Kenya Ltd can be returned for technical examination within 7 days of purchase. We will repair the defective item at no charge.